Welcome to Eldorandis. By accessing or using our services, website, or engaging with our staff, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
Introduction
Eldorandis provides disability support services under the NDIS across Greater Melbourne and Victoria. These Terms and Conditions apply to all participants, their representatives, and anyone using our website or services.
Acceptance of Terms
By using our website, making a booking, or receiving our services, you confirm that you have read, understood, and accepted these Terms and Conditions, our Privacy Policy, and any other policies referenced.
If you do not agree with these Terms, please do not use our website or services.
Eligibility and Service Access
To access services through Eldorandis:
- You must be an NDIS participant, nominee, or representative.
- You must provide accurate and up-to-date personal and health information.
- Services are subject to eligibility, availability, and completion of necessary documentation, including a service agreement where required.
Bookings and Cancellations
- You can request services through our website, by phone, or by contacting our team directly.
- We require reasonable notice (generally 24 hours) for cancellations or rescheduling.
- In the event of short-notice cancellations or non-attendance, a cancellation fee may apply in accordance with NDIS guidelines.
- We may need to reschedule appointments due to staff availability, emergencies, or other unforeseen circumstances. In such cases, we will notify you as soon as reasonably possible.
Your Responsibilities
You agree to:
- Provide honest, accurate information regarding your support needs and goals.
- Treat our staff with dignity and respect.
- Engage in services safely and cooperatively.
- Inform us promptly of any changes to your contact information, circumstances, or NDIS plan.
Our Responsibilities
Eldorandis commits to:
- Delivering services professionally, respectfully, and in line with the NDIS Practice Standards.
- Safeguarding your privacy and personal information in accordance with our Privacy Policy.
- Providing timely communication regarding service updates or changes.
Limitation of Liability
To the maximum extent permitted by law:
- Eldorandis and its staff are not liable for indirect, incidental, or consequential damages arising from the use of our services or website.
- Our liability for any claim, including under contract or negligence, will be limited to the total amount paid for the specific service or $500, whichever is lesser.
- This clause does not restrict any rights you have under the Australian Consumer Law (ACL).
Australian Consumer Law
Nothing in these Terms excludes or modifies your Consumer Law Rights under the Competition and Consumer Act 2010 (Cth). You may be entitled to statutory guarantees which cannot be excluded by contract.
Intellectual Property
All content on our website—including text, images, graphics, videos, logos, and trademarks—is the property of Eldorandis or licensed to us. You may not copy, reproduce, or distribute any material without prior written consent.
Privacy
We handle your personal and sensitive information in compliance with the Privacy Act 1988 (Cth) and the NDIS Quality and Safeguards Commission guidelines. Please review our full Privacy Policy for details.
Changes to Terms
We reserve the right to amend these Terms at any time. Updates will be posted on our website. Continued use of our services after such changes indicates your acceptance of the revised Terms.
External Links
Our website may contain links to external websites. We do not control or endorse these third-party sites and are not responsible for their content, accuracy, or availability.
Governing Law
These Terms are governed by the laws of the State of Victoria, Australia. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Victoria.
Dispute Resolution
Before initiating formal legal proceedings, both parties agree to attempt to resolve any disputes in good faith. If a resolution cannot be reached, either party may seek mediation through the Victorian Civil and Administrative Tribunal (VCAT) or an appropriate NDIS complaints process.
Need Help?
Our team is here to support you every step of the way.
If you have any questions or concerns, please contact us at:
If you have any questions or concerns, please contact us at:
18 Verdant Drive, Clyde North, VIC – 3978
Phone: +61-0452-685-440
Email: info@eldorandis.com.au
Phone: +61-0452-685-440
Email: info@eldorandis.com.au