By using our services, visiting our website, or communicating with us, you consent to the practices outlined in this policy. We may update this Privacy Policy from time to time, and we encourage you to review it regularly on our website.
Information We Collect
We collect personal and sensitive information that is necessary to deliver our services and meet our obligations under the NDIS framework. This may include:
- Your name, contact details, date of birth, and address
- NDIS participant details, plan information, and service preferences
- Health records, medical history, or disability-related support needs
- Emergency contacts and referral details from third parties
- Communications, enquiries, or feedback you provide
- Website usage data, including IP address, browser type, and page interactions
How We Collect Information
We collect information directly from you in a variety of ways. This may include when you complete a contact or intake form on our website, call or email our support team, participate in an assessment or consultation, engage with our services either in-person or remotely, or subscribe to our updates and newsletters. These interactions help us gather the necessary details to provide you with high-quality, tailored support.
Use of Your Information
We use your personal and sensitive information primarily to deliver high-quality, personalised disability support services under the NDIS. This includes:
- Creating and managing your care plan and service agreement
- Coordinating appointments, transport, or home visits
- Communicating with you about services, changes, or emergencies
- Complying with regulatory and legal obligations
- Handling feedback, complaints, or service improvements
Additionally, we may use de-identified information for reporting, service evaluation, and internal training. Your information will never be sold or shared for marketing purposes without your consent.
Disclosure of Information
- Allied health professionals involved in your care
- NDIS Plan Managers, Support Coordinators, or representatives
- Our staff, contractors, or IT providers who support our operations
- Legal or regulatory authorities if required by law
- Emergency responders if necessary to protect your life or safety
Data Storage and Security
Although some of our technology providers may store data on servers overseas, we ensure they meet high standards of data protection. We also have procedures in place to protect against unauthorized access, misuse, or disclosure of your data.
Sensitive Information and Consent
In delivering NDIS services, we often require access to sensitive health-related information. We only collect this type of information with your express consent or when it is necessary for your care. Sensitive information we collect may include details about your physical or mental health, any specialist reports or assessments, Medicare and concession card numbers, as well as private health insurance or service funding information. This type of information is essential to help us deliver personalised, safe, and effective support services that meet your unique needs. We only collect such sensitive data when necessary and with your consent, ensuring it is handled with the highest level of confidentiality and care.
Direct Marketing
We may occasionally send you updates, service information, or newsletters. These communications will always comply with the Spam Act 2003 (Cth), and you can opt out at any time by using the unsubscribe option or contacting us directly.
Website Cookies and Analytics
When you visit our website, we may use cookies and analytics tools (such as Google Analytics) to better understand user behaviour and improve your online experience. These tools collect data such as:
- Your IP address
- Device type and browser
- Pages visited and time spent on site
You can disable cookies in your browser settings if you do not wish to have this information collected.
Access to and Correction of Your Information
You have the right to request access to any personal information we hold about you. If any details are inaccurate or outdated, we will take reasonable steps to correct them.
To make a request, contact us with your name and preferred contact method. We may ask for verification of identity before granting access.
Complaints and Concerns
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact Us
Eldorandis – Inclusive Disability Care & Support
📞 +61-0452-685-440
📧 info@eldorandis.com.au